QUICK DELIVERY

Reliable and Efficient Delivery

Welcome to Sofribuy!

FREQUENTLY ASKED QUESTIONS

 

GENERAL

What is sofribuy?

Sofribuy is an e-commerce platform offering an extensive collection of authentic African fashion and art. Our goal is to deliver a seamless shopping experience with a focus on quality and exceptional customer service.

 

What type of products can I purchase on Sofribuy?

At Sofribuy, we offer a diverse range of products, including but not limited to paintings, drawings, dresses, tops, and trousers. Our aim is to continuously expand our selection to meet the evolving needs of our customers. If you have a specific request, please don't hesitate to contact us

 

How do I ensure the quality of products?

Sofribuy is dedicated to providing high-quality products. We carefully vet our vendors and guarantee that the items you receive match the images on our site and meet our standards for excellence. Quality is a top priority for us.

 

Where does Sofribuy operate?

Currently, Sofribuy operates exclusively in Lagos. However, we have plans to expand our reach to other cities in the near future.

 

Where is Sofribuy Located?

Sofribuy is a fully online platform and our Lagos office is only accessible to our staff members.



DELIVERY

Do you accept PAY/Cash on Delivery?

At present, we only accept online payments and do not offer the option for cash or Pay-on-Delivery. This ensures a smooth and convenient shopping experience for our customers.

 

Am I charged for delivery?

Delivery fees are calculated and displayed at checkout, and we make every effort to keep them affordable. From time to time, we may offer free shipping promotions, so be sure to check for those. Please note that items shipped from outside of Lagos may incur additional delivery costs.

 



How fast after I place an order are the goods delivered?

Delivery time varies depending on the vendor and the delivery location. As you shop, you will be able to see the expected delivery time for each item. If you have any specific concerns about the delivery timeline for your order, please don't hesitate to reach out to us for further information.



Can I change the delivery address of my order?

Unfortunately, changing the delivery address once an order has been placed is not possible at this time. If you need to update your delivery address, please cancel your original order and place a new one with the correct address, before the order is confirmed and shipped.



CANCELLATION AND RETURN

How do I cancel an order?

To cancel an order, please log in to your account and cancel the order prior to its dispatch. Please be advised that if an order is cancelled after it has been dispatched, a delivery fee and additional charges may apply.

 

 

How can I return an item?

If you are unsatisfied with your item upon delivery, you may return it for a refund, minus the cost of return shipping. For returns made after the delivery point, the return policy is determined by the vendor. Please make sure to review each vendor's return policy before making your purchase.

 

Where can I make a complaint regarding an item that I purchased?

For any complaints or concerns, please reach out to us via email at hello@sofribuy.com and a representative will assist you promptly.

Nigerias Arts & Fashion Marketplace

Sofribuy, a curated online fashion and art marketplace, offers a curated collection of quality made-in-Nigeria fashion and art items. Discover talented local designers and artists, and shop their latest collections from the comfort of your home. With nationwide delivery, you can now enjoy convenient and affordable shopping with the assurance of quality products. Support local businesses and shop the latest fashion and art pieces at Sofribuy.